🆘 Support

How Can We Help You?

Our team and community are ready to help. Choose a support channel below.

💬

Discord Support

Join our support server for real-time help from our team and community.

Join Support Server
📧

Email Support

For billing, licensing, or private matters, reach us directly by email.

Email Us
📚

Documentation

Browse our full documentation for setup guides, commands, and config.

View FAQ Below
❓ FAQ

Frequently Asked Questions

How do I invite Asgard to my server? +
Click any "Invite Bot" button and you'll be redirected to Discord's OAuth page. Select your server and grant the required permissions. You need the "Manage Server" permission on the target server.
How do I activate a license key? +
Use the command /activate [key] in your Discord server. You can also link a key through the dashboard on the server management page.
What happens when my license expires? +
Your server automatically reverts to the free BSS tier. All premium features are disabled but the bot continues to work with basic functionality. Your config is saved for 30 days.
Can I use Asgard on multiple servers? +
Yes! Each server requires its own license key. The free BSS tier works on unlimited servers. ESS and VIP keys are each tied to one specific server (Guild ID).
How do I get a refund? +
We offer a 7-day refund window for new purchases. Contact our support team via Discord or email within 7 days with your order details.
Why can't I see my server in the dashboard? +
The dashboard only shows servers where you have the Administrator permission. Verify you have admin rights in that server, and that you've fully completed the Discord OAuth login.
The invite link gives an "Invalid Form Body" error — why? +
This usually means one of two things: (1) The Client ID in config.js is incorrect — double-check it matches your bot's Application ID exactly. (2) Your bot application hasn't been fully set up in the Discord Developer Portal — make sure it has a bot user added under the "Bot" tab.